Time Tracking Week 2

I've been working on curbing my rouge-like time tracking habits. So far my dispatcher has kept up with his reminders to help me stay on the ball. My next course of action is to do less tickets and plan out the tickets for my techs. It feels unnatural since I’m so used to task based work. Also, I'm not ready yet to have them work on my clients just yet. That just means that I need to document how their systems work and gotchas to watch out for. I can't remember what I was looking at but the transition emphasized being enabler to success. I'm thinking the easiest path to that is learning our tools more in depth and creating automations and systems to make it easier to run. We have a lot of tools (I’m sure many places run into this) and I don't believe we take advantage of all the features. If I could shorten the length of time it took to - set up a new computer, offboard someone, or really anything that can be scripted, I think that would boost what we could accomplish.

The first thing I want to streamline are onboardings. Sometimes we can install most of the programs with Ninja and other times we have to do manual installs and I think that defeats the purpose of an RMM. I want to be able to develop one package and have it completely setup a computer for us. I’m talking joining to Azure, downloading applications we normally go to websites for - all of that. I want to see how close we can get it to turnkey.